FAQ

Billing

Q: Does registration cost anything? A: No — signup is free and includes the Free plan (1 teacher / 30 students) with full features.

Q: Are taxes included in subscription prices? A: No. HST/GST (13% in Ontario) is added at checkout based on your province.

Q: What happens to my old plan fees when I upgrade? A: Upgrades take effect immediately; unused days are prorated as credit. No double billing.

Q: How do I cancel? A: Subscription page → Manage Subscription → Stripe portal → cancel. Your plan stays active until the period ends, then downgrades to Free.

Q: Can I downgrade? A: No self-service downgrade yet — contact support@classgo.ca.

Payments

Q: What payment methods can parents use? A: Card (Stripe, instant), e-Transfer, or cash. Card payments are marked paid automatically; e-Transfer/cash are verified by the teacher.

Q: How do I update my card on file? A: Open Subscription → Manage Subscription (Stripe billing portal) and update the payment method there.

Limits

Q: "Usage exceeds your plan limit" — what now? A: Delete or deactivate teachers/students, or upgrade your plan to unlock.

Q: How many teachers on Free? A: 1 (the owner). Upgrade to Starter or above for more.

Usage

Q: How do parents log in? A: Parent accounts are created by the studio; parents log in via the WeChat mini program or email/password on web.

Q: Can I delete a published class? A: No — classes can only be cancelled/adjusted to preserve history.

Q: Can both parents be linked to one child? A: Yes — a child can be linked to multiple parent accounts (e.g. mom and dad); both see the schedule and bills.

Q: Do the mini program and web stay in sync? A: Yes — both use the same backend, so schedules, payments and profiles update in real time on every device.

Q: When does attendance arrive? A: Attendance is in development and coming soon. Schedule and enrollment management are available now.

Schedule & Notifications

Q: What timezone is the schedule shown in? A: The studio's timezone setting — set it once in Settings and all times display consistently for everyone.

Q: How do parents receive notifications? A: In-app and email notifications; SMS and WeChat mini-program notifications are available on higher plans.

Technical

Q: Which languages are supported? A: 简体中文、繁體中文、English、Français、हिन्दी — switch from the top-right corner.

Q: Is my data safe? A: Data is hosted in Canadian data centers and encrypted. Payments are processed by Stripe; we never store card details.